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Data Protection and Privacy Policy

This Data Protection and Privacy Policy tells you what personal information we collect and how we use it.

References to “we”, “us”, “the Charity” or “CHW” refers to Children’s Helpers Worldwide.
References to “you” and “your” refer to individuals who access our website, subscribe to our e-newsletters, and contact us for any reason.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

If you have any comments or questions about this Policy, please feel free to contact us at

1. Who we are

Children’s Helpers Worldwide (CHW) is a charity registered in England and Wales (number: 1153847). It is a volunteer-run charity that supports disadvantaged children and teenagers in less developed parts of the world by giving grants to partner organisations that work with the children and young people directly.

2. What information do we collect from you?

a) Information that you provide to us:
We obtain personal information from you when you contact us about our activities and projects, send a message through our website, leave a comment on our news posts, make a donation, attend an event, apply to volunteer, or if you register to receive our e-newsletters.

This information may include:

– Your name, address and email address;

– Telephone number if you will be volunteering at one of our events;

– The country where you are based, if this is relevant to CHW’s work;

– Your interests and past work experience, if this is relevant to CHW’s work.

b) Information that our website collects about you:

i) You can access all pages on our website without telling us who you are or revealing any personal information.

ii) We use Google Analytics to collect some information when you visit our website, but this does not allow us to identify you personally. The information we collect includes when visitors visit, which pages they look at, and which browsers they use. This enables us to evaluate the site and work to improve it. We cannot link any of this anonymous data with any personal data that you may provide to us.

iii) Cookies

A ‘cookie’ consists of information downloaded on to your computer when you visit a website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. Google’s Privacy Policy can be found here.

If any other cookies are used they will only be used to carry out the purposes given in this policy, However, other cookies will not be used if we do not consider them to be necessary.

It is possible to switch off cookies by setting your browser preferences. To do this, look at the ‘help’ menu on your browser.


3. How is your information used?

We may use your information to:

– send you communications which you have requested. These may include information about our appeals, campaigns and other fundraising activities.

– process a volunteer application you have made;

– process a donation that you have made;

– claim Gift Aid on a donation you have made;

– notify you of changes to the Charity;

– meet our charitable reporting duties

– administer our events

– administer donations.


4. The legal basis on which we collect, store, process and use your data

We will only store and process your information as necessary, to allow us to pursue the purposes described above. We will regularly review the collection, storage, processing and use of your data, to ensure that it is respectful of your right to privacy.

We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity. We will review our retention periods for personal information on a regular basis.


5. Security

We are committed to ensuring that the information you give us is treated securely. We will regularly review our security measures, and have put in place technical and managerial procedures to keep your information safe and secure.

Should you choose to contact us, non-sensitive details (your email address, etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure, so you take this action at your own risk. Once we have received your information, we make the greatest possible effort to ensure its security on our systems.


6. Who has access to your information?

We will not share your information with third parties, except those that provide a service to us, as detailed below. We will never trade or sell your information.

a) Donation Platforms

To make a donation to CHW online, you have the following options of platforms to use:

– Donations can be made through our website via Paypal. Paypal’s privacy policy can be found here.

– Donations can also be made via GlobalGiving and BT MyDonate. GlobalGiving’s Privacy Policy can be found here. BT MyDonate’s privacy policy can be found here.

If you make a donation directly to CHW and have chosen to give Gift Aid, your details will be shared with the HMRC, with the purpose of processing this claim.

b) Email Services

– Our email accounts are hosted by Bravenet. You can find Bravenet’s Privacy Policy here. Bravenet’s servers are located in Canada. Commercial organisations in Canada are deemed to have an adequate level of data protection. Learn more here.

– We use a third party provider, Mailchimp, to send e-newsletters to those who have subscribed for updates. We are able to see information about email opening and clicks, through Mailchimp, and this helps us to monitor and improve the e-newsletters we are sending you. Mailchimp’s Privacy Policy can be found here. Mailchimp is certified under the EU-U.S. Privacy Shield Framework.


7. Your choices

If you do not wish us to make use of your Personal Information in the ways described above, or if you do not want to receive communications from us, please email or write to us at: Children’s Helpers Worldwide, 2 Brookfield Avenue, London, W5 1LA.

We give you the opportunity to opt out of future e-newsletters whenever we send them to you. You can also opt out at any time by contacting us.

We will not contact you for marketing purposes by email unless you have given us your prior consent. You can change your marketing preferences at any time by contacting us by email:

CHW does not send direct mail by post, nor do we carry out fundraising activities via telephone calls nor text messaging.


8. What are your rights?

Concerning your data, your rights include:

i) The right to be informed

ii) The right of access

iii) The right to rectification

iv) The right to erasure

v) The right to restrict processing

vi) The right to object

This list is not exhaustive – for full information about all your rights, please visit the website of the Information Commissioner’s Office here.

To exercise any of these rights, please email
You can also lodge a complaint about our processing of your personal information with the Information Commissioner.


9. How can you access and update your information

The accuracy of your information is important to us. If you want to review and/or correct the information that we hold about you, please email us at


10. Links to other websites
Our website contains links to websites run by other organisations. We have no control over those sites and we encourage you to read the privacy statements on the other websites you visit. We are not responsible for the content and privacy policies of other sites. This privacy policy applies only to CHW.


We keep this Policy under regular review. This Policy was last reviewed on 17 April 2021.